Pavé Jewelers stands behind our loose diamonds, gemstones, engagement rings, wedding bands, custom designs, fine jewelry, repairs, and appraisals. We want you to feel comfortable purchasing our products, patronizing our services, entrusting us with your priceless pieces, and leveraging our consultations to your benefit. Your peace of mind is always at the forefront of our product and service offerings. 


Guarantees

Loose Diamonds

As an established business in the USA, you can rest assured that we do not sell, consign, or trade conflict diamonds. Our metal manufacturers and diamond and gemstone suppliers are well-vetted, established businesses who do not wish to cut corners, or support conflict of any kind in any part of the world.  We are in the business of selling certified diamonds by GIA, AGS, and IGI to ensure we know what we are buying and selling to clientele on a daily basis and to validate that the diamonds are real, inspected, inscribed, weighed, and measured.

Lab Created (CVD) Diamonds

Pavé Jewelers does not sell lab-created diamonds as they have no secondary market value; frankly speaking -- you are throwing away your money.  We feel that you are better off purchasing a Moissanite that is nearly one-tenth the cost of a diamond. Most, if not all, of our engagement rings come with a Moissanite option. 

Moissanite

Moissanite is a lab-grown mineral that has become a popular substitute to diamonds due to its refraction index, hardness, environmental friendliness, and dis-association with conflict mining. You can read more about Moissanites here

Precious &. Semi-precious Gems

Common precious gems include, but are not limited to: rubies, emeralds, sapphires, alexandrites, and pariaba tourmalines. Common semi-precious gems include, but are not limited to: morganites, aquamarines, amethysts, garnets, opals, so on and so forth.  We do not sell lab-created gems. unless explicitly requested by our clientele.

Precious Metals

We manufacture our pieces in sterling silver, palladium, platinum, and 14k and 18k gold (white, yellow, and rose). We do not manufacture any costume jewelry (i.e. brass and glass) jewelry for resale. Our precious metal settings come with a hallmark indicating purity according to FTC guidelines.


Warranties

Pavé Jewelers offers a limited, lifetime manufacture warranty on all of our custom-made, made-to-order, and stock jewelry.  We cover any manufacturing defects such as porosity, precious metal cracking, broken stones, off-color and/or mis-matched stones.  This does not cover accidental or incidental prong breakage, normal wear and tear (i.e. bending, warping, scratching, or denting), theft and/or loss, or any damage that we deem is not due to our craftsmanship. If our jewelry has been altered in any way (i.e resizing, repair, rebuilding of prongs, etc.) by a jeweler other than Pavé Jewelers, your warranty will be null and void. We recommend that each of our pieces be regularly maintained on a yearly basis and checked once a year by a Pavé concierge. Please see the table below for further clarification of product type, what is covered and for how long, and what is not covered under the respective warranty.


Products sold by PavéCoveredTimelineNot Covered
Engagement RingsBroken prongs, loose prongs,  porosity, pitting, bent heads, moving stonesLifetimeWarping, bending, scratching denting, and rhodium wear
Engagement RingsLost or loose side stones (does not include the center)1 YearLost stones after the first year are subject to charges
Diamond / Gemstone Wedding BandsBroken prongs, loose prongs, porosity, pittingLifetimeWarping, bending, scratching denting, and rhodium wear
Diamond / Gemstone Wedding Bands
Lost stones (up to 2 maximum)1 YearLost stones after the first year are subject to charges
Plain Wedding Bands
Cracking, porosityLifetimeWarping, bending, scratching denting, and rhodium wear
Diamond/Gemstone BraceletsLoose or lost stones (up to 2 maximum), broken links, loose clasps1 YearLost stones after the first year are subject to charges
Diamond/Gemstone PendantsLost stones (up to 2 maximum), broken links, loose clasps
1 YearLost stones  (.03ct or less) after the first year are subject to charges; insurance claim required for solitaire pendants
Diamond/Gemstone EarringsLoose earring backs, weak posts, loose stones, broken prongs 1 YearLost stones (.03ct or less) after the first year are subject to charges; insurance claim required for studs
Plain necklaces or braceletsBroken clasps, loops, links1 YearBroken chains, bracelets, anklets after 1 year are subject to charges