Pave Peace of Mind Guarantee
Pavé Jewelers stands behind our loose diamonds, gemstones, engagement rings, wedding bands, custom designs, fine jewelry, repairs, and appraisals. We want you to feel comfortable purchasing our products, patronizing our services, entrusting us with your priceless pieces, and leveraging our consultations to your benefit. Your peace of mind is always at the forefront of our product and service offerings.
As an established business in the USA, you can rest assured that we do not sell, consign, or trade conflict diamonds. Our metal manufacturers and diamond and gemstone suppliers are well-vetted, established businesses who do not wish to cut corners, or support conflict of any kind in any part of the world. We are in the business of selling certified diamonds by GIA, AGS, and IGI to ensure we know what we are buying and selling to clientele on a daily basis and to validate that the diamonds are real, inspected, inscribed, weighed, and measured.
Lab Created (CVD) Diamonds
Pavé Jewelers has started to sell lab-created diamonds, however they have no secondary market value as of yet. We do feel Moissanites are also a good option as well if you are considering a non-natural diamond. Lab-grown diamonds have started to become a main-stream selection, and we have had to change our perspective as we believe in selling what our clients desire.
Moissanite is a lab-grown mineral that has become a popular substitute to diamonds due to its refraction index, hardness, environmental friendliness, and dis-association with conflict mining. You can read more about Moissanites here
Precious &. Semi-precious Gems
Common precious gems include, but are not limited to: rubies, emeralds, sapphires, alexandrites, and pariaba tourmalines. Common semi-precious gems include, but are not limited to: morganites, aquamarines, amethysts, garnets, opals, so on and so forth. We do not sell lab-created gems. unless explicitly requested by our clientele.
We manufacture our pieces in sterling silver, palladium, platinum, and 14k and 18k gold (white, yellow, and rose). We do not manufacture any costume jewelry (i.e. brass and glass) jewelry for resale. Our precious metal settings come with a hallmark indicating purity according to FTC guidelines.
Pavé Jewelers offers a limited, lifetime manufacture warranty on all of our custom-made, made-to-order, and stock jewelry. We cover any manufacturing defects such as porosity, precious metal cracking, broken stones, off-color and/or mis-matched stones. This does not cover accidental or incidental prong breakage, normal wear and tear (i.e. bending, warping, scratching, or denting), theft and/or loss, or any damage that we deem is not due to our craftsmanship. If our jewelry has been altered in any way (i.e resizing, repair, rebuilding of prongs, etc.) by a jeweler other than Pavé Jewelers, your warranty will be null and void. We recommend that each of our pieces be regularly maintained on a yearly basis and checked once a year by a Pavé concierge. Please see the table below for further clarification of product type, what is covered and for how long, and what is not covered under the respective warranty.
|Products sold by Pavé||Covered||Timeline||Not Covered|
|Engagement Rings||Broken prongs, loose prongs, porosity, pitting, bent heads, moving stones||1 Year||Warping, bending, scratching denting, and rhodium wear|
|Engagement Rings||Lost or loose side stones (does not include the center)||1 Year||Lost stones after the first year are subject to charges|
|Diamond / Gemstone Wedding Bands||Broken prongs, loose prongs, porosity, pitting||1 Year||Warping, bending, scratching denting, and rhodium wear
|Diamond / Gemstone Wedding Bands
||Lost stones (up to 2 maximum)||1 Year||Lost stones after the first year are subject to charges
|Plain Wedding Bands
||Cracking, porosity||1 Year||Warping, bending, scratching denting, and rhodium wear
|Diamond/Gemstone Bracelets||Loose or lost stones (up to 2 maximum), broken links, loose clasps||1 Year||Lost stones after the first year are subject to charges
|Diamond/Gemstone Pendants||Lost stones (up to 2 maximum), broken links, loose clasps
||1 Year||Lost stones (.03ct or less) after the first year are subject to charges; insurance claim required for solitaire pendants
|Diamond/Gemstone Earrings||Loose earring backs, weak posts, loose stones, broken prongs||1 Year||Lost stones (.03ct or less) after the first year are subject to charges; insurance claim required for studs
|Plain necklaces or bracelets||Broken clasps, loops, links||1 Year||Broken chains, bracelets, anklets after 1 year are subject to charges|