General Return Guidelines:

  • All items must be in new, unused, and unworn condition to be accepted as a refund; any items showing obvious wear will be subject to a 50% re-stocking fee or will not be accepted.  Discretion is left to a Pavé Concierge. 
  • Items without a specified international order number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will not be accepted. 
  • All loose diamonds must also be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate.


Engagement Ring Return Policy (catalog setting with minimum / no modifications), not including center stone:

If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days for a full refund or exchange.


Engagement Ring Return Policy (catalog setting with minimum / no modifications), including center stone:

If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days for a full refund or exchange.  You have the option of returning both items or keeping one or the other. We will refund you the amount less the item cost you keep. 


Solid Wedding Band Return Policy (catalog ring with no modification)

If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days for a full refund or exchange. If the band(s) is deeply scratched, dented, resized, manipulated, or changed in any other way you will be refunding 50% of the purchase price.


Diamond Wedding Band Return Policy (catalog ring with no modification)

If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days for a full refund or exchange. If the band(s) is deeply scratched, dented, resized, manipulated, missing a stone(s) or changed in any other way you will be refunding 50% of the purchase price.


Custom JewelryReturn Policy (including Engagement Rings, Wedding Bands, or other Fine Jewelry):

If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days for an exchange value of 75% of the purchase price or a refund for 50% of the purchase price.  For custom engagement rings you have the option of returning both items or keeping one or the other. We will refund you the amount less the item cost you keep, but the percentages still apply. 


Eternity Stone Engagement / Wedding Ring Return / Resize Policy

Most eternity bands cannot be re-sized, however sometimes we can increase the size by about 1/4 of a size.  If an eternity band needs to be re-sized the client would be subject to the additional re-set costs which include (stone removal, new mounting, and re-setting).  This typically runs about 50% of the original purchase price.  To avoid this unnecessary cost, we request that you be very sure about the ring size!


Item Return Instructions

We offer free return shipping for our U.S clientele, limited to 2 per client, however international clientele are subject to return shipping costs, applicable re-import duties, and customs fees.


To initiate a return, please follow these instructions:

 

1. Email or call a Pavé Concierge at conicerge@pavejewelers.com or 855-696-7283

2. Provide us with your order number and any other supporting details (i.e. invoice, sales receipt, etc.)

3. Our concierge will email you with specific packaging instructions and an insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.

WARNING: Failing to follow the packaging details may result in package theft and your return will be put on hold if and until an insurance disbursement is made.  We WILL NOT issue a return for a mis-packaged box that has been tampered with if an insurance disbursement is made.

5. Your order should arrive in our office within two business days (excluding weather delays, weekends and holidays).

6. All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.

Additional Terms & Conditions


PACKAGES SHIPPED AFTER THE 30 DAY RETURN POLICY ARE SUBJECT TO A 50% RETURN POLICY